• The Student Support Initiative

    We’re in this together.

    Get the MentorHub NU app
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  • First-year students

    You’re entering the university at an exciting period. As you embark on your time at Northeastern, we’re introducing a new model that makes it easier than ever for you to take charge of your journey with guidance from trusted students, advisors, and support staff to help you navigate the way.

    Get the MentorHub NU app
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  • Second-year students and above

    We’ve listened to your feedback and the challenges you’ve faced. We’re deploying a solution that will make visible and organize Northeastern resources so that getting support is more efficient than ever!

    Apply to become an SSG
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  • Faculty and Staff

    We’re doubling down on our commitment to provide the best support system in higher education. The Student Support Initiative enables your students to show up with the information and resources they need to succeed in the classroom, allowing advisors, faculty, and staff to focus on supporting students’ academic, research, and professional objectives.

    Learn More
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Northeastern University

Student Support Initiative

The Student Support Initiative (SSI) enhances the ability of first-year students to engage the support and guidance they need to thrive from day one at Northeastern.

The SSI pairs incoming first-year students with trained second-year students (and above), called Student Success Guides, via the MentorHub NU app. Using MentorHub NU, students can get their questions answered quickly, find the right resources at the right time, and access all the services they need to explore their interests and support their well-being.

Get the MentorHub NU App

How it Works

Get the MentorHub NU App

  1. Download MentorHub NU on the App Store and Google Play Store
  2. Sign-in using your NU SSO and check-in to share what’s going on
  3. Connect with your SSG for personalized support and recommendations

Why Students Love MentorHub

MentorHub NU has been able to bridge the gap between learners and mentors during a time when connection can be difficult. In spite of various interactions being virtual, MentorHub NU provides a familiar means of communication where relationships aimed at success can thrive.

MentorHub NU gives me another way to connect with my students and help my Success Guides mentor their first years. Building strong connections via MentorHub NU, meeting learners through the learners point program, and visiting classes have made interactions on MentorHub NU stronger.

Working with the MentorHub and SSI team has been an incredibly rewarding experience. I am able to help students find the resources they need and feel like I am leaving a positive mark on the Northeastern community.

The MentorHub NU app and the team allows learners to directly connect to their success guides. Understanding the students doubt and answering them with utmost empathy and patience is important. This app is the perfect example that Northeastern University makes efforts to help their students start this new phase of life smoothly and effectively. It gives students the confidence that they are not alone in the new city that they have chosen to come leaving their family and friends behind.

MentorHub NU is a freshman’s one-stop shop for all the information they may need to set themselves up for success in their academic journey at Northeastern! Mentoring these bright minds by providing support through the app has helped me realize how much our college cares about the welfare of all its students.

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The MentorHub NU app is available through the App Store and Google Play. Search on MentorHub NU.